FAQ

After running a points-based system for 6 years, we're switching things up - with points earning stopping on June 1st.

You can still spend any points you've earned until September 25th.

We will still be using Gold, Silver and Bronze tiers but instead of continuing with a points-based scheme, we'll be offering rewards you can use much more easily - including exclusive discount codes, free products and other perks. Make sure you're subscribed to emails for further updates.

The One Rewards page is your roadmap to all your points and perks. You can access all of your info by logging in and visiting your One Rewards page here https://www.routeone.co.uk/pages/rewards 

No. You will only start earning points once you have created an account.

No, you cannot earn points on Gift Cards.

All tiers have access to redeem product with their points which can be added to your basket through the Rewards page. You can only redeem one product per purchase and you must have a paid item in your basket in order to redeem. To redeem a discount, simply login to your account and use
the dropdown at checkout (This only applies to Silver and Gold tier customers). You can redeem your points for £5, £10 or £15 off at the checkout with a £60 minimum spend. For Gold customers who can redeem £60 off a pair of selected shoes you can access this by redeeming for a coupon in your One Rewards Account Page. The discount can only be applied to full price shoes and cannot be redeemed on Dunks.

For every £1 you spend you will earn 1 point.

Yes, your points have a lift of 6 months. The 6 months starts from the date of earning.

No, there is a 30 day period where your points will be in pending status. Your points will be approved after 30 days.

It is one money off coupon per order and they are not stackable.

No. Rewards points can’t be used in conjunction with other promotional discounts or coupons but can be used on “2 For £” offers.

Your statutory rights are not affected and you can return your order, however, if you earned points on a purchase and applied those points towards a purchase, and then that purchase is partially refunded, we will not return the points used to redeem the reward coupon but will only return points for the amount returned.

Just enter your birthday in the One Rewards page and receive a discount on your special day!

Your tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. You are automatically enrolled into the Bronze tier when you create an account. You will move up tiers the more you spend. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to level up! If you don’t spend the equivalent amount to stay in your current tier within the 12 month period, you will be moved down to the tier that is equivalent to your spend. As you move up in the tiers, you will retain all benefits from your previous tier.

You can find out which tier you are in by logging into your account and navigating to the One Rewards page.

You will be allocated to your new tier 30 days after the date of purchase.

If you return a purchase that bumped you up into a higher tier and decide to return it, you will return to your original tier.

Of course. Should you wish to opt out then please contact our customer service and they will be happy to assist you. Please note that should you Opt Out then your points balance would drop to zero and should you decide to join again you’d enter at Bronze.