Delivery
- Orders to EU are delivered by the courier DPD
- You will receive tracking information via email once your parcel has been dispatched.
- If you don’t receive your order when you expect it, please contact customer services.
| Country | Cost | Transit Time | |
|---|
| Austria |
£7.25 |
3-4 Days |
Details |
| Belgium |
£4.99 |
2-3 Days |
Details |
| Czech Rep |
£7.25 |
3-4 Days |
Details |
| Denmark |
£4.99 |
2-3 Days |
Details |
| France |
£7.25 |
3-4 Days |
Details |
| Germany |
£4.99 |
2-3 Days |
Details |
| Guernsey |
£4.99 |
2-3 Days |
|
| Hungary |
£8.99 |
4-6 Days |
Details |
| Italy |
£8.99 |
4-6 Days |
Details |
| Jersey |
£4.99 |
2-3 Days |
|
| Lithuania |
£8.99 |
4-6 Days |
Details |
| Luxembourg |
£7.25 |
3-4 Days |
Details |
| Northern Ireland |
£4.99 |
2-3 Days |
|
| Netherlands |
£4.99 |
2-3 Days |
Details |
| Poland |
£7.25 |
3-4 Days |
Details |
| Portugal |
£8.99 |
4-6 Days |
Details |
| Rep Of Ireland |
£4.99 |
2-3 Days |
Details |
| Slovakia |
£8.99 |
4-6 Days |
Details |
| Slovenia |
£7.25 |
3-4 Days |
Details |
| Spain |
£8.99 |
4-6 Days |
Details |
| Sweden |
£8.99 |
4-6 Days |
Details |
Austria:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.at. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Belgium:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Czech Rep:
Delivery Attempts – 3
Delivery Procedure: Driver will leave a calling card if receiver is absent.
Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpd.cz. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Denmark:
Delivery Attempts – 1
Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel) no timeframe is possible.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdonline.dk. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
France:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a Calling Card on both attempts if recipient is absent.If the parcel is undelivered it will be Held at the Local Depot or Post Office for Collection.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 14 working days.
Germany:
Delivery Attempts – 2
Delivery Procedure: A delivery note will be left at the premises or postcard sent. A new delivery attempt can be arranged (receiver must be at home to accept the parcel. No timeframe possible).
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.neuzustellung.de. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Hungary:
Delivery Attempts – 3
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.dpdcsomagom.hu. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Italy:
Delivery Attempts – 2
Delivery Procedure: A delivery note will be left at the premises or postcard sent.
A new delivery attempt can be arranged (receiver must be at home to accept the parcel; no timeframe possible).
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Lithuania:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Luxembourg:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day. The consignee can request third delivery attempt.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Netherlands:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email or rebook online at www.nieuwelevering.nl. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Poland:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Portugal:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Rep of Ireland:
Delivery Attempts – 2
Delivery Procedure: There will be 2 delivery attempts and a driver will leave a calling card on both occasions. The consignee can arrange to collect a parcel from a nearby DPD Depot. Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – No response within 5 working days
Slovakia:
Delivery Attempts – 2
Delivery Procedure: Driver will leave a pre-printed message. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Slovenia:
Delivery Attempts – 2
Delivery Procedure: A notification about delivery attempt is left at customers address. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days.
Spain:
Exception Areas
Canary Islands: Fuerteventura, Grand Canaria, Tenerife, Lanzarote, Las Palmas. Spanish Colonies: Cueta and Melilla.
Delivery Attempts – 2
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot for automatic delivery attempt on the next working day.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 5 working days
Sweden:
Delivery Attempts – 1
Delivery Procedure: Driver will leave a delivery notification when recipient is absent. Parcel will go back to the local depot / Post Office and await collection.
Rearranging delivery – To change the redelivery date, the consignee must either contact the delivery depot by telephone/email. A third delivery attempt can be obtained via the same process.
Number of days held before returned – 10 working days.
